FAQ
Find quick answers to your questions.
Most frequently asked questions
Are these products legal?
Absolutely. All WordPress themes, plugins, and extensions shared on our platform are released under the GNU General Public License (GPL). This license allows users to freely use, modify, and redistribute the software. We purchase these products directly from the original developers and redistribute them to our community.
Why is the price so much lower than the developer’s site?
We maintain “Agency” or “Unlimited” memberships with the original developers. By sharing these costs among thousands of our members, we can offer the same premium products at a fraction of the original price. Your purchase helps us maintain these subscriptions and provide daily updates.
Are these original products or "cracked" versions?
These are 100% original files. We do not “crack” or “null” products. We provide the exact same files as the developers, but without the premium support or automatic update features that require a private license key.
Do I get a License Key or Purchase Code?
No. We do not provide license keys or purchase codes. A license key is primarily used for automatic updates and direct technical support from the developer. However, the products themselves are fully functional under the GPL license and do not require a key to work on your website.
How many websites can I use the product on?
You can use them on unlimited websites. Since the products are licensed under GPL, there are no restrictions on how many domains you can install them on.
Will the product work without a license key?
Yes. Most products are “Pre-activated” or work perfectly right out of the box. A few products might show a “Register your license” notification, but this only limits access to auto-updates and premium support—the actual features of the theme or plugin remain 100% accessible.
Can I access the Template Library/Cloud features?
Some plugins (like Elementor Pro or Astra Pro) require a direct connection to the developer’s server to access their cloud-based template libraries. While the core pro features will work, cloud-based templates may sometimes be limited. We often provide manual import files for templates where possible.
How do I update my themes or plugins?
Since auto-updates require a license key, you must update manually. When a new version is available on our site, download the latest zip file and upload it to your WordPress dashboard (choose “Replace current version”). Your settings and data will remain safe.
Are the files safe from viruses or malware?
100% Yes. Every file in our 10,000+ item catalog is thoroughly scanned via VirusTotal and manually inspected by our technical team before being uploaded. We guarantee clean, original, and safe code.
Do you provide technical support?
We provide basic support regarding installation and download issues. However, we do not provide specialized technical support for how to use the plugin/theme or fix bugs within the software. If you require 1-on-1 expert support from the creator, we recommend purchasing a license directly from the developer.
What is your Refund Policy?
Due to the nature of digital products (once downloaded, they cannot be returned), we only offer refunds if the product is fundamentally broken or doesn’t work as advertised, and our team is unable to fix it within 7 days.
Can I cancel my Membership at any time?
Yes, you can cancel your subscription at any time from your Account Dashboard. You will continue to have access to downloads until your current billing period ends.